General FAQ
General Inquiries + Subscription
Yes, we believe these supplements, along with a balanced diet, proper nutrition, regular exercise, and a healthy lifestyle, are essential for building a strong foundation for overall health. Clinical studies indicate that consistent, daily use is the most effective way to benefit from these supplements. By subscribing, you can seamlessly incorporate supplementation into your daily routine. Additionally, you can reschedule or cancel your subscription anytime through your account.
Subscriptions and refills are not available yet but we are working on that!
You may cancel your subscription at any time by logging into your account. After logging in, go to the ‘Settings’ tab at the top, then scroll down to ‘Manage Subscriptions’ and tap ‘Cancel Subscription’. You can also email us at contact@thefooon.com and we’ll be happy to assist. Sorry to see you go.
Subscriptions and refills are not available yet but we are working on that!
The planet is incredibly important to us, so we continuously seek out materials that are sustainable without compromising the safety and protection of your product.
Our jars are crafted from recyclable glass, but minimizing waste is our goal. That's why we encourage you to retain your reusable glass jar and opt for monthly refills.
All future shipments—starting with your second order—will arrive in a certified industrial-compostable biofilm pouch designed to protect against oxygen and moisture while being environmentally friendly. Simply open the pouch and transfer the contents into your jar.
Subscriptions and refills are not available yet but we are working on that!
Please try to reset your password. If any support is needed, please reach out to contact@thefooon.com
You may update your shipping and billing information in your Account or by contacting contact@thefooon.com.
To cancel or amend your order, contact our support team at contact@thefooon.com within 2 hours of placing your order.
We will offer in the near future! We care about the environment, and that is why we designed the packaging carefully to be used for as long as you want!
For now, you have only one option for subscription for our products. You can choose to have the products sent to you every month!
Shipping – Billing – Returns
Visa, MasterCard, American Express, Discover, PayPal, Apple Pay. We unfortunately cannot accept cash.
We are a certified PCI DSS compliant service provider. This means we take your security very seriously and never disclose your personalidentity or information with anyone. You can read our full Privacy Policy at thefooon.com.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
International orders generally arrive 5-10 days after they have been shipped. For standard deliveries, it will take only 2-5 days!
Once your order has been dispatched, you will be notified by email that your order is on the way, with a tracking ID.
We can deliver all around the world but mainly in Greece and Europe.
If you see any additional costs, this is solely taxes / duties imposed by your local government. We ship DDP, meaning duties and taxes are paid up front at checkout. We will recalculate duties and taxes for each shipment, but the price from order to order will typically remain the same unless there has been a change in your local jurisdiction’s policy.
If you have changed your mind, you may return the product unopened within 14 days from the day you have received the order.
To return your item, simply email to contact@thefooon.com and let us know that you would like to return your order. Then, you would need to pay for the cost of the return to our warehouse, located in Greece.